Terms and Conditions

Welcome to Zip Healthcare!

These terms and conditions outline the rules and regulations for the use of Zip Healthcare.

By using this app we assume you accept these terms and conditions. Do not continue to use Zip Healthcare if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. Our Terms and Conditions were created with the help of the App Terms and Conditions Generator from App-Privacy-Policy.com


Unless otherwise stated, Zip Healthcare and/or its licensors own the intellectual property rights for all material on Zip Healthcare. All intellectual property rights are reserved. You may access this from Zip Healthcare for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

This Agreement shall begin on the date hereof.

Parts of this app offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Zip Healthcare does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Zip Healthcare, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Zip Healthcare shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Zip Healthcare reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You hereby grant Zip Healthcare a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our App

The following organizations may link to our App without prior written approval:

These organizations may link to our home page, to publications or to other App information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Zip Healthcare; and (d) the link is in the context of general resource information.

These organizations may link to our App so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our App, you must inform us by sending an e-mail to Zip Healthcare. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our App, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our App as follows:

No use of Zip Healthcare's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our App.

Content Liability

We shall not be hold responsible for any content that appears on your App. You agree to protect and defend us against all claims that is rising on our App. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy.

Privacy Policy

Last updated: June 28, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

ZHC Loyalty Program T&C

  1. General information
  1. The ZIP Ponto s loyalty program ("Program") is a rewards program offered by ZIP Healthcare Lda ("Company") to its customers who have registered on the ZIP platform ("Members").
  2. Members earn ZIP Pontos ("Points") when they make qualifying purchases with the Company.
  3. These Terms and Conditions ("T&Cs") govern the Program and Members' use of Points.
  1. Filiation
  1. Membership is free and open to all customers who meet the eligibility criteria set by the Company.
  2. Members must provide accurate and up-to-date information when registering for the Program.
  3. Members must keep their account information up to date and notify the Company of any changes.
  4. The Company reserves the right to terminate a Member's membership in the Program at any time and for any reason.
  1. VIP Status
  1. Pharmacies automatically qualify for the Program when they register on the ZIP (Basic) platform.
  2. Members can reach the bronze, silver or gold vip levels by increasing their quarterly spend on the ZIP platform. The quarterly spends required is as follows:
  1. Each member's VIP level will be calculated quarterly based on the previous quarter’s spend on the ZIP platform.
  1. Earning Points
  1. Members earn points for qualifying purchases made with the Company.
  2. Points are awarded at set rates, depending on the status of the level. The rates are as follows:
  1. The Company may offer Points  as  bonuses from time to time as part of promotions or other special offers.
  2. Points earned on purchases or promotions cannot be transferred, sold or exchanged for cash.
  1. Benefits by level
  1. Bronze Members earn Points fqater as Basic customers, which can be redeemed for freebies and receive one-off promotional offers.
  2. Silver members receive all the benefits of Bronze members, earn ZIP Points three two times faster than Basic customers, plus additional benefits as determined by the company from time to time.
  3. Gold members receive all  the benefits of Silver and Bronze members, earn ZIP Points three times faster than Basic customers, plus additional benefits determined by the company from time to time.
  4. Benefits may vary depending on location and availability.
  1. Redemption of Points
  1. Members may redeem points for rewards as determined by the company from time to time.
  2. Members must have the required number of points to redeem a reward.
  3. Rewards are subject to availability and may vary depending on location.
  4. Members will receive their gift within 3 weeks of selecting the gift, unless otherwise notified by the Company. The Company will endeavour to comply with thedelivery ofthe selected gift. If a particular gift is no longer available, the Company shall have the exclusive right to exchange it for a similar product of similar value.
  5. All ZIP Points are valid for 12 months.
  6. The Company reserves the right to modify or discontinue any reward at any time without notice.
  1. Changes to the Program or T&Cs
  1. The Company may modify or terminate the Program or these T&Cs at any time, with or without notice.
  2. The Company may change the number of Points required for rewards, the benefits of each level and any other aspect of the Program at any time without notice.
  3. Members will be notified of any changes to the Program or T&Cs by email, WhatsApp or the ZIP app.
  4. Members who continue to purchase on  the ZIP platform after any changes to the Program or the T&Cs have accepted the changes.
  1. Privacy and data protection
  1. The Company will collect and process Members' personal data in accordance with applicable data protection laws.
  2. Members' personal data will be used for the purposes of administering the Program, communicating with Members about the Program and providing rewards to Members.
  3. Members may opt out of receiving marketing communications from the Company at any time.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: